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Communication Standards at District 99

We are committed to building positive and productive relationships with our families. In order to accomplish this, we strive to keep our communications transparent and timely so that you are well informed.

Types of Messages

Throughout the school year, you can expect to receive regular updates by telephone or email from District 99, including from your student’s teachers, coaches, principals and district staff. We will issue text messages only in emergency situations.

Topics you can expect to receive from us include:

Student’s academic progress
Student attendance
Any student concerns
Weekly updates from the principal
Periodic updates from the school district
Emergency information (school disruptions, closures, any issues impacting the educational process)
Additional communications available through subscription include Daily Announcements, the Board of Education Highlights and the D99 monthly newsletter; click here to subscribe!

Chain of Communication

When you have specific questions or concerns, we encourage you to begin with the person who is closest and most familiar with the situation. For example, for classroom questions and concerns, begin with the teacher. For athletics or activities, contact the coach or sponsor. From there, you can escalate challenges that you’re having to the department chair, then administration and principal. If further conversations are needed, the superintendent and board of education may be involved to reach a resolution.

Sample chains of communication include:

Teacher >> Department Chair >> Assistant/Associate Principal >> Principal >> Superintendent >> Board of Education
Coach >> Athletic Director >> Principal >> Superintendent >> Board of Education
Sponsor >> Director of Activities >> Principal >> Superintendent >> Board of Education

How to Contact Us

If you’re not sure who to contact about your inquiry, please see our organization chart. You can find staff members listed in the directories:

You can also always call our main offices if you’re not sure who to contact: 630-795-7100 (District office), 630-795-8400 (North High) and 630-795-8500 (South High).

You may also email us at communications@csd99.org for assistance.

Response to Inquiries

When you contact our staff, you can expect to receive a response within 24 hours. NOTE: To foster work/life balance, our staff members will typically only respond within school business hours.

How You Can Help

Make sure your phone number and email are current in Home Access Center; call your school if you need assistance
Register for ParentSquare, District 99’s primary platform to communicate with students and parents; read more here.
Understand that we always will strive to serve you to the best of our abilities, and to show you respect and consideration.